Terms of Service

1. Agreement

These Terms govern access to and use of Snipe RMM services provided by Tech Turn Technology. An order form, quotation, statement of work, or online checkout accepted by the customer forms part of the agreement. If there is a conflict, the document with the more specific negotiated term controls.

2. Service

Snipe RMM provides remote monitoring and management functions that may include endpoint enrolment, inventory, security evidence, alerting, reporting, scripts, jobs, notifications, tenant administration, and related support. Features may be introduced, changed, or retired with reasonable notice where practical.

3. Accounts and roles

Customers must provide accurate information, protect account credentials, use multi-factor authentication when available, and assign roles according to least privilege. The customer is responsible for actions performed through its accounts unless caused by a Snipe RMM security failure.

4. Endpoint authority

The customer represents that it has the authority and lawful basis to install the agent, collect endpoint information, monitor users and devices, execute authorised actions, and instruct Snipe RMM to process the resulting data. The customer must provide notices and obtain consent where required.

5. Licensing

Unless an order states otherwise, one enrolled endpoint consumes one endpoint licence. Portal-member accounts do not consume endpoint licences. Invitations may temporarily reserve capacity. Retiring an endpoint releases its seat according to the service workflow. Customers must not evade licence controls or duplicate credentials across unlicensed endpoints.

6. Fees, billing, and taxes

Fees are stated in the applicable quotation, order, or checkout. Public website content does not constitute a binding price. The customer is responsible for applicable taxes, payment-provider charges, and accurate billing information. Production renewal, cancellation, refund, proration, and delinquency rules must be stated in the accepted order or checkout terms.

7. Acceptable use

Customers must not use Snipe RMM to access devices without authority, deploy malware, bypass security controls, interfere with another tenant, probe the platform outside an authorised security test, violate law, or process data that the service is not designed or contracted to handle.

8. Customer responsibilities

• Maintain supported devices, networks, identity systems, backups, and business-continuity arrangements.
• Review findings and determine whether remediation is appropriate.
• Test scripts and jobs before broad deployment.
• Maintain internal approvals for high-impact actions.
• Notify Snipe RMM promptly of suspected account or endpoint compromise.

9. Security and incidents

Snipe RMM will use reasonable technical and organisational measures appropriate to the service. Customers acknowledge that remote administration creates inherent risk and agree to use role restrictions, approvals, and operational safeguards. Material confirmed incidents affecting customer data will be handled according to the final incident-notification commitments.

10. Availability and support

Service availability, support hours, maintenance, response targets, exclusions, and credits apply only when stated in an order or service-level agreement. Pre-production, pilot, beta, and evaluation services may be changed or withdrawn and may not include production commitments.

11. Data

As between the parties, the customer retains its rights in customer data. The customer permits Snipe RMM to process customer data to provide, secure, support, and improve the service. Aggregated or de-identified information may be used where it does not reasonably identify the customer or a person.

12. Intellectual property

Snipe RMM and its software, designs, documentation, trademarks, and service technology remain the property of Tech Turn Technology or its licensors. Customers receive a limited, non-exclusive, non-transferable right to use the service during the subscription term.

13. Confidentiality

Each party must protect the other party's confidential information using reasonable care and use it only for the agreement. Standard exclusions apply to information that is public without breach, already known without restriction, independently developed, or lawfully received from another source.

14. Warranties and disclaimers

Each party warrants that it has authority to enter the agreement. Except for express commitments in an accepted order, the service is provided on an as-available basis. Snipe RMM does not guarantee that every threat, fault, misconfiguration, or device condition will be detected or corrected.

15. Liability

Final liability exclusions, caps, carve-outs, and indemnities must be stated in the executed customer agreement. They should reflect subscription value, data risk, unauthorised use, intellectual-property claims, confidentiality, and applicable law.

16. Suspension and termination

Snipe RMM may suspend access for material security risk, unlawful use, non-payment, or material breach when reasonably necessary. Either party may terminate according to the accepted order. On termination, access ends and data is retained or deleted according to the agreement, legal obligations, and backup schedules.

17. Changes

Material changes will be communicated through the website, portal, or account contact. Changes will not retroactively remove negotiated rights in an active order unless required by law or accepted by the customer.

18. Governing terms

The governing law, forum, notices, assignment, force majeure, severability, waiver, and entire-agreement clauses should be stated in the final customer agreement or order form.

19. Contact

Questions may be sent to [email protected].